General terms and conditions

These General Conditions for Rental and their APPENDICES govern the conditions for rental and are applicable to any service order placed by an individual on the Website www.my-ski.fr/en

They are finalised between:

La Compagnie Européennee des Loueurs de Ski ** (here in after referred to as CELS), a public limited company with capital of 100,000 euros, registered at the NANTERRE Register of Companies under the number 877 610 923, with intra-Community VAT number: FR 96 877610923, whose head office is located at 424 Bureaux de la Colline - 92210 SAINT CLOUD – FRANCE and whose legal representative is Philippe Koiransky, Managing Director;

La Compagnie Internationale des Loueurs de Ski (hereinafter referred to as CILS) a public limited company with capital of CHF 100,000, registered at the Canton de VAUD Register of Companies under the number CH -550-1045051-8, whose head office is located at Chemin de la Prairie 5 A - 1007, Lausanne - SWITZERLAND and whose legal representative is Isabelle Bachmann, Administrator.

Hereinafter referred to as « My-ski »

On one hand, and

The RENTER, a consumer located in the TERRITORY

Hereinafter referred to as "RENTER"

On the other hand,

The RENTER and My-ski shall be referred to collectively as the PARTIES.

ANY ORDER PLACED WITH My-ski BY THE RENTER IMPLIES ACCEPTANCE WITHOUT RESERVE BY THE RENTER OF THESE GENERAL CONDITIONS FOR RENTAL AND THEIR APPENDICES.

The terms, used below in these general conditions for rental, signify the following:

• VOUCHER : refers to the document which the RENTER uses to collect the ARTICLE(S) ordered from a My-ski partner shop and which attests to complete payment of the ORDER;
• ORDER : refers to the operation by which the RENTER chooses the ARTICLES, the rental period, the collection point, the payment method and makes payment;
• ACCOUNT : refers to the interface in which all the information provided by the RENTER is stored. These data include information concerning the RENTER such as their E-mail address, the status of their transactions, the ARTICLES rented on the WEBSITE, their shoe size, weight and height. Please note that an ACCOUNT cannot be transferred to a third party;
• AGREEMENT : refers to the contractual relation by which the parties are bound and which is governed by these General Conditions for Rental and the appendices, the INVOICE and any additional clause subsequently signed by the PARTIES;
• INVOICE : refers to the contractual document transmitted by My-ski on which the final price of the ORDER appears;
• RENTER : refers to My-ski'S contracting party, a competent individual who has reached the age of majority and who can be qualified as a consumer according to the legal French definition and jurisprudence;
• STANDARD OFFER : refers to the offer by which My-ski proposes an ARTICLE to the RENTER from a category of ARTICLES listed on the WEBSITE according to their description r the age of the user.
• PACK : refers to the rental of a pair of skis and a pair of ski boots;
• WEBSITE : refers to the Website available at the address www.my-ski.fr/en on which the RENTER can view the ARTICLES;
• TERRITORY : refers to all the territories targeted.

The purpose of these General Conditions for Rental is to specify the respective rights and obligations of the RENTER and My-ski in the framework of the RENTAL of the ARTICLES on the WEBSITE.

These General Conditions for Rental, the indications on the VOUCHER, those on the ORDER when it is accepted by My-ski, as well as the related INVOICE constitute the only contractual agreements between My-ski and the RENTER.

The RENTER is hereby clearly informed and acknowledges that the WEBSITE is intended for consumers and that professionals should contact the My-ski sales department in order to benefit from different contractual conditions.

These General Conditions for Rental do not, under any circumstances, confer to the RENTER the capacity of employee, proxy, agent or representative of My-ski.

Moreover, the PARTIES hereby declare that these General Conditions for Rental cannot under any circumstances be considered as a declaration of legal status of any legal person or entity, and that any form of intention to cooperate in a partnership and right to supervise its administration is formally excluded from their relations.

The RENTER carefully reads and agrees to these conditions before paying any ORDER placed on the WEBSITE.

These General Conditions for Rental are referenced at the bottom of each page of the WEBSITE by means of a link and should be consulted before placing an order. The RENTER is asked to carefully read, download and print the General Conditions and to keep a copy.

My-ski recommends that the RENTER reads the General Conditions for each new ORDER. The latest version of the said Conditions is applicable to all new ORDERS.

By clicking on the first button to place the ORDER then on the second to confirm the said ORDER, the RENTER acknowledges having read, understood, and agreed to the General Conditions without restriction or condition.

The General Conditions for Rental are applicable for the entire duration of the period that the ARTICLES are on line.

My-ski can modify them at any moment. These modifications are effective immediately after they are placed on the WEBSITE.

Only the General Conditions for Rental published the day of the ORDER are applicable to them. They are brought to the knowledge of the RENTER and agreed to by them at the time of the ORDER.

Placing an ORDER presupposes the creation of an ACCOUNT for processing the ORDER and therefore the required agreement with the General Conditions of the WEBSITE.

To enable My-ski to accomplish their obligations under the best possible conditions, the RENTER agrees to:

• Pay the price of the ORDER;
• Compliance with all the applicable laws and rules as well as these General Conditions for Rental;
• Notify My-ski of any information of which they might have knowledge and which might have an impact on the execution of the AGREEMENT between the Parties;
• Provide the VOUCHER when collecting ARTICLES;

My-ski agrees to do everything in their power to rent the ARTICLES under the conditions mentioned in these General Conditions for Rental.

Every effort is made to ensure that the pictures of the ARTICLES that appear on the WEBSITE are exactly those of the original ARTICLES.

Nevertheless, please remember that My-ski rents ARTICLES and does not manufacture them. Therefore, My-ski is not responsible for differences over which it has no control or for minor differences.

The TENANT has the possibility to reserve the following categories of PRODUCTS designated on the WEBSITE.

My-ski cannot predict whether or not the previous RENTERS will return the equipment. ARTICLES might be damaged, lost or stolen. This is why, as far as possible, My-ski agrees to provide the RENTER with an article from a superior model if they cannot obtain the model they ordered on line.

The RENTER must be at least eighteen (18) years old and have the legal capacity required to place and honour all ORDERS, or must have authorisation to place and honour all ORDERS and be able to provide proof at any moment on simple request by My-ski.

The RENTER shall be asked to provide information that enables their identification by completing the form available on the WEBSITE. The (*) sign indicates the required fields which must be filled out for the RENTER'S order to be processed by My-ski. The RENTER can verify the status of their order on the WEBSITE. The information that the RENTER transmits to My-ski at the time of an order must be complete, precise and updated. My-ski reserves the right to ask the RENTER to confirm, by any appropriate means, their identity, eligibility and the transmitted information.

ORDERS are placed directly on the WEBSITE. To place and ORDER, the RENTER must follow the steps below (however, please note that according to the RENTER'S startup page the steps might be slightly different).

To place an ORDER, the RENTER must follow the instructions below:

• Select the desired duration of rental;
• Choose the resort and then the shop where the ARTICLE(S) will be collected;
• Choose the desired ARTICLE(S) with or without ski boots according to the level of experience and the intended use;
• Choose whether you wish to have the "Breakage/Theft" guarantee;
• Indicate your size, weight and shoe size, if necessary, so that the equipment can be prepared ahead of time;
• Read and Agree to these General Conditions for Rental before validating the ORDER.

After validating the ORDER, if this has not yet been done, the RENTER must create an account by filling out a form or entering his login information.

The RENTER agrees to carefully read the ORDER summary, which he can modify at any moment before clicking on the "PAY" button.

The RENTER then chooses their payment method and proceeds with payment. The RENTER may be sent to a secured payment platform that enables online payment.

Upon confirmation by the RENTER, the ORDER shall be sent to My-ski for processing. My-ski shall send an acknowledgement of receipt by e-mail to the RENTER, on receipt of the ORDER.

The RENTER shall receive an e-mail informing them whether or not the reservation and availability of the selected ARTICLE(S) were confirmed. If the availability of the ARTICLES is confirmed, if applicable, My-ski shall send the RENTER an e-mail confirming the ORDER with:

• A VOUCHER on which the following are indicated
  • the date and time of collection of the ARTICLE;
  • the date and time of return of the ARTICLE;
  • the list of ARTICLES rented and their characteristics;
  • the options chosen;
  • the shop where the ARTICLE is to be collected;
• these General Conditions for Rental on a durable legible medium.

The TENANT will present his EXCHANGE Voucher, in the form of e-mail, reservation number or QR code, which he must imperatively show to the withdrawal shop of his (her) PRODUCTS.

Regardless of the method of ORDER, ORDERS cannot be conditional: they are final.

It is hereby specified that no ORDER can be taken into account if it is not immediately followed by the corresponding secured payment by bank card or by any other means of payment proposed on the WEBSITE.

My-ski accepts no liability concerning the choice of ARTICLES, the number of ARTICLES and the duration of rental chosen by the RENTER if they do not correspond with the RENTER'S expectations or needs.

The prices indicated on the WEBSITE may change, notably in case of special offers and sales.

The applicable price for the RENTER is the one shown on the WEBSITE at the time of the finalisation of the AGREEMENT, taking into account the category of equipment reserved as well as the number of days of rental, and if applicable, including the cost of the "Breakage/Theft" guarantee (option), unless there is an obvious error in the posting of the price of the ARTICLE (Ridiculous price).

Prices are indicated in Euros or Swiss Francs (CHF) including tax and including the French VAT at the applicable rate on the day of finalisation of the AGREEMENT.

Prices given in currencies other than Euros and Swiss Francs are provided for information only, and as far as possible, take into account the rate of exchange. This indication does not constitute a commitment at any moment.

The ORDER is payable in Euros or Swiss Francs according to the country.

The total amount of the ORDER appears at the second stage of the process of placing the ORDER.

For each ARTICLE ordered, My-ski applies €1.5 /CH1.65 in administrative fees.

The RENTER will be invoiced at the rate applicable on the day the AGREEMENT is finalised.

The invoice shall include the details of:

• the price of each ARTICLE ordered;
• the amount of the Breakage/Theft guarantee;
• the amount of the administrative fees;
• the amount of taxes.

The acknowledgement of receipt of the ORDER THAT My-ski sends to the RENTER by e-mail does not constitute an INVOICE.

At his request, the TENANT may receive an INVOICE by email or in his My-ski account.

The RENTER proceeds with payment at the end of the ORDER.

RENTERS are reminded that CELS rents exclusively to RENTERS who reside and ski in France and CILS to other RENTERS who do not fill this double requirement.

Therefore, payment is made to:

• CELS for RENTERS who reside and ski in France;
• CILS for RENTERS who reside outside of France and ski in France;
• CILS for RENTERS who reside and ski outside of France;
• CILS for RENTERS who reside in France and ski outside of France.

11.2.1 Payment methods for CELS

The RENTER can pay CELS by the following methods:

Secured payment by bank card

CELS concluded a service agreement with Banque Populaire concerning e-commerce called "Service Cyberplus Paiement" (Cyberplus Payment Service).

This agreement is aimed at ensuring all of the functions required for managing a payment service and for the secured acquisition of payment on the Internet.

Banque Populaire manages the security of exchanges and ensures the protection of secrets (decryption keys) and their management.

Only bank cards issued in France or within the international networks approved by GIE Cartes Bancaires are accepted.

Financial costs (bank charges related to the exchange rate, banking commission for payments made outside the territory where the card was issued, other banking commissions, etc.) that might be related to payments by bank card shall remain the RENTER'S responsibility. These expenses correspond to costs deducted exclusively by the RENTER'S banking institution, if any, as a result of using the bank card.

Acceptance by the central bank card network makes the ORDER that was validated by the RENTER on the Website effective. In the event of refusal by the central bank card network, CELS reserves the right to cancel the reservation.

When making a payment, RENTERS are automatically connected to the Banque Populaire payment processing centre's server. Bank data protected by encryption do not transit through CELS systems and are therefore not stored by them.

11.2.2 Payment methods for CELS

Secured payment by bank card

CILS concluded a service agreement called "Saferpay" with the banks, Banque Cantonale Vaudoise B.C.V. and Télékurs, concerning e-commerce.

This agreement is aimed at ensuring all of the functions required for managing a payment service and for the secured acquisition of payment on the Internet.

Saferpay manages the security of exchanges and ensures the protection of secrets (decryption keys) and their management.

Only bank cards issued within the international networks approved by GIE Cartes Bancaires are accepted.

Financial costs (bank charges related to the exchange rate, banking commissions for payments made outside the territory where the card was issued, other banking commissions, etc.) that might be related to payments by bank card shall remain the RENTER'S responsibility. These expenses correspond to costs deducted exclusively by the RENTER'S banking institution, if any, as a result of using the bank card.

Acceptance by the central bank card network makes the ORDER that was validated by the RENTER on the Website effective. In the event of a refusal from the central bank card network, our company reserves the right to cancel the reservation.

When making a payment, the RENTER is automatically connected to the payment processing centre's server. Bank data, protected by encryption do not transit through CILS systems and are therefore not stored by them.

The AGREEMENT is formed when the RENTER has validated their ORDER under the resolutive condition of confirmation by My-ski of the availability of ARTICLES ordered and receipt by My-ski of complete payment of the cost of the ORDER from the RENTER.

My-ski reserves the right to refuse any ORDER for any request concerning ARTICLES for dates when they are unavailable or for an abnormally high number of ARTICLES considering My-ski'S stocks.

My-ski agrees to ensure, whenever possible, the reservation of ARTICLE(S) and especially when the mention "Guarantee model" is indicated on the WEBSITE.

In fact, My-ski cannot be held responsible for any delays in handing over the ARTICLE(S), delays due to reasons beyond My-ski'S control. This is so in case of a delay in the return of ARTICLES by the previous RENTERS, changes in the regulations, accidents resulting in ARTICLE damage, force majeure as defined in article 24 of these General Conditions for Rental, strikes, etc.

In case of stock outage, My-ski agrees to provide the RENTER with:

• In the first place, ARTICLES of a higher quality and price;
• In the second place, ARTICLES of an equivalent quality and price;

In the latter case, the PARTIES expressly acknowledge My-ski'S capacity to assess the similarity of the price and qualities of the unavailable ARTICLES and the substitution ARTICLES.

The RENTER may refuse the substitution ARTICLES in the framework of a "Guarantee model" only.

Under such conditions, the ORDER shall be cancelled and My-ski cannot be held liable.

14.1.1 Concerning the presentation of certain documents

As a guarantee of the execution of the AGREEMENT, My-ski reserves the right to make rental subject to the presentation of certain documents such as an identification card and/or driver's license and/or proof of domicile of less than three (3) months.

Similarly, My-ski demands that an identification card is presented for individuals fourteen (14) to seventeen (17) years of age, including when the ARTICLES are collected in the shop.

The RENTER expressly agrees that My-ski can keep a copy of the documents presented.

14.1.2 Refusal by My-ski to hand over articles

My-ski reserves the right to refuse to hand over ARTICLES ordered to the RENTER:

• for which payment of the ORDER has not been made in conformance with article 12 of these General Conditions for Rental;
• who has not provided all the documents of proof, or has provided incomplete documents, or ones that are non-conforming or that do not make it possible to identify the customer clearly;

The PARTIES expressly agree that My-ski cannot be liable in this respect.

14.2.1 Collection date

The RENTER can collect the ARTICLE(s) ordered under the conditions indicated in the VOUCHER; i.e.:

• The date on which rental starts or,
• The day before, as of 5 pm if the ARTICLE(S) is (are) available in the shop where it (they) is (are) to be collected:

In case the RENTER is late, the shop selected at the time of the ORDER must be notified. In fact, if the ARTICLE(S) is (are) kept by My-ski for twenty-four hours (24h) as of the date indicated on the VOUCHER and which corresponds with the start of rental, beyond this deadline the ARTICLE(S) shall be made available for rental again without any compensation being due to the RENTER.

14.2.2 Place of collection

Collection of ARTICLE(S) is the RENTER'S responsibility. Consequently, the RENTER must collect the ARTICLE(S) ordered at the shop they selected when placing the ORDER and as it appears on the VOUCHER.

The RENTER agrees to use the rented ARTICLE(S) with care and to take all necessary precautions to avoid damage.

The RENTER assumes legal and material custody and control of the ARTICLE(S) rented. In other words, from collection to return of the ARTICLE(S) to the shop, the RENTER is entirely responsible for the ARTICLE(S) ordered.

The RENTER declares having all the competences required for use of the ARTICLE(S) rented, and being able to judge the adequacy of their choice for their needs.

The RENTER can only use the ARTICLE(S) rented strictly for personal use. They are, under no circumstances authorised to sub-rent or even lend the ARTICLE(S) free of cost.

Any request for change in the collection and/or return dates of the ARTICLES can be made by the RENTER using his ACCOUNT up until the day before the initially scheduled date.

My-ski reserves the right to refuse the change requested by the RENTER, without having to provide any justification.

In addition, the RENTER is hereby informed that the price of the ORDER can vary according to the rental dates for the ARTICLE(S). In the event that, following a change in the rental date the price is higher, the RENTER agrees to pay the difference as soon as possible. On the contrary, in the event that the price is lower, My-ski agrees to refund the difference.

17.1.1: Return dates

The return of ARTICLE(S) must be:

• On the date indicated on the VOUCHER before the shop closes;
• At the latest, before 10 am (local time) the following day at the end of rental as indicated on the VOUCHER.

17.1.2 Place of return

The RENTER must return the ARTICLE(S) to the shop indicated on the VOUCHER.

The RENTER must comply with the duration of rental and the date of return they chose when the ORDER was placed.

Failing the return of the ARTICLE(S) within the deadlines mentioned in article 18.1.1, any day in addition to the date indicated on the VOUCHER shall be invoiced to the RENTER according to the rates posted in the shop.

The ARTICLE should be returned in good functioning condition, i.e. without any change beside that of normal wear resulting from normal use of the ARTICLE(S) as is intended.

The RENTER shall abstain from replacing the ARTICLE(S) rented by any other equipment whatsoever. The RENTER is hereby informed that the ARTICLE(S) is (are) numbered or marked and that it (they) must be returned with the same numbers and the same mark.

The PARTIES agree that the VERIFICATION shall be carried out in the presence of the RENTER and an employee and/or competent My-ski representative.

17.3.1 In the event that the ARTICLE(S) is (are) not returned or is (are) damaged

If the ARTICLE(S) or a part of the ARTICLE(S) is (are) not returned or is (are) damaged, preventing their use, the RENTER shall be liable for the amount corresponding to the value of new articles. This amount should be entirely paid to the company managing the shop where the ARTICLES were collected.

At the time of the ORDER the RENTER has the opportunity to subscribe to the guarantee proposed by My-ski.

This guarantee covers:

• any damage that might occur to the ARTICLE(S) ordered and reserved, whether:
  • partial, i.e. which requires professional action to make the ARTICLE fit for use;
  • total, i.e. the ARTICLE has become unfit for use and cannot be repaired for less than the price of a new ARTICLE.
• any theft of a part or all of one of the ARTICLE(S);

With regards to cases of theft, the original declaration established by the police station or gendarmerie must be transmitted to My-ski within forty-eight hours (48 h) following the declaration.

The RENTER must notify the My-ski shop within twenty-four hours of finding out. The RENTER agrees to establish a statement of breakage or theft with the My-ski shop

The following are excluded from the My-ski guarantee:

• Cases of loss, forgetting, substitution of the ARTICLES;
• Cases of damages resulting from non-confirming use of the ARTICLE(S) rented;
• Cases of damages resulting from voluntary acts by the RENTER or persons for whom they are responsible.

In these cases, the RENTER shall be required to reimburse the total value of the ARTICLES. This amount should be entirely paid to the company managing the shop where the ARTICLE(S) was (were) collected.

The My-ski shop is the sole owner of the ARTICLES which, under no circumstances, can be donated, lent, transmitted, rented, sub-rented, made available free of cost or with payment or transferred to any third party whatsoever.

The RENTER agrees to respect the My-ski shop's ownership rights for the duration of the AGREEMENT.

In principle, the RENTER has fourteen days to exercise their right of retraction from an agreement finalised remotely without having to justify the decision or bear costs other than those provided in Articles L. 121-21-3 to L. 121-21-5 in the Consumer Code starting from the day:

• Of finalisation of the agreement, for service agreements and those mentioned in Article L. 121-16-2;
• On receipt of the goods by the customer or a third party other than the carrier, designated by them, for agreements for sales of goods and agreements for services including the delivery of goods.

The RENTER can, if they so desire, cancel their ORDER within fourteen (14) days as of receipt of the e-mail confirming the ORDER. This right to cancel cannot be exercised if rental has started before expiry of the deadline of fourteen days.

Reimbursement of the ORDER shall be by the same method of payment as the one used by the RENTER when the ORDER was placed.

Cancellation of the ORDER is possible but must be done before the date when the ARTICLE(S) is (are) to be collected.

It is hereby specified that the scheduled date for collection of the ARTICLES(S) determines the period.

During French school holidays:

Any cancellation of the ORDER up until and including the fifth (5th) day before the start of rental shall result in the refund of the ORDER as well as the Breakage / Theft guarantee, if applicable, and a deduction of three percent (3%) of the total amount of the ORDER shall be made for cancellation fees.

Any cancellation of the ORDER between the fourth (4th) up to and including the third (3rd) day before the start of rental shall result in the refund of the ORDER as well as the Breakage / Theft guarantee, if applicable, and a deduction of fifty percent (50%) of the total amount of the ORDER shall be made for cancellation fees.

Any cancellation of the ORDER after the third (3rd) day before the start of rental shall not be refunded.

During non-school holiday periods in France:

Any cancellation of the ORDER up until and including the third (3rd) day before the start of rental shall result in the refund of the ORDER as well as the Breakage / Theft guarantee, if applicable, and a deduction of three percent (3%) of the total amount of the ORDER shall be made for cancellation fees.

Any cancellation of the ORDER up until and including the second (2nd) day before the start of rental shall result in the refund of the ORDER as well as the Breakage / Theft guarantee, if applicable, and a deduction of fifty percent (50%) of the total amount of the ORDER shall be made for cancellation fees.

Any cancellation of the ORDER after the second (2nd) day before the start of rental shall not be refunded.

Refund of the ORDER shall be by the same method of payment as the one used by the RENTER when the ORDER was placed.

After collection of the article:

In the event that an illness or accident occurs during the rental period, only the ARTICLE(S) of the person using them shall be refunded proportionately to the number of days of use.

This refund is on condition that the RENTER sends a medical certificate and a statement from the shop selected by the RENTER at the time of the ORDER to:

La Compagnie Européenne des Loueurs de Skis : 424, Bureaux de la Colline - 92210 SAINT CLOUD - FRANCE for RENTERS residing in France and skiing in France.

La Compagnie Internationale des Loueurs de Skis : Chemin de la Prairie 5 A - 1007 LAUSANNE - SUISSE For RENTERS residing outside of France and skiing in France, RENTERS residing outside of France and skiing outside of France, and RENTERS residing in France but skiing outside of France

Any rental day commenced will not be refunded.

If the RENTER terminates the agreement before expiration, and subsequent to the collection of the ARTICLE(S), the total amount of the rental still rightfully belongs to My-ski.

Weather conditions:

In the event that the ski area where the shop is located, chosen at the time of the ORDER, is entirely closed due to bad weather, the RENTER can request the refund of their ORDER proportionately to the number of days during which the ski area is closed.

This refund is on condition that the RENTER sends a document of proof from the company that manages the ski lifts in the ski area.

La Compagnie Européenne des Loueurs de Skis : 424, Bureaux de la Colline - 92210 SAINT CLOUD - FRANCE for RENTERS residing in France and skiing in France.

La Compagnie Internationale des Loueurs de Skis : Chemin de la Prairie 5 A - 1007 LAUSANNE - SUISSE For RENTERS residing outside of France and skiing in France, RENTERS residing outside of France and skiing outside of France, and RENTERS residing in France but skiing outside of France

Any rental day commenced will not be refunded.

If the RENTER terminates the agreement before expiration, and subsequent to the collection of the ARTICLE(S), the total amount of the rental still rightfully belongs to My-ski.

If, despite the care that My-ski takes of their ARTICLES, the ARTICLE(S) delivered has (have) a hidden defect, the RENTER has additional legal rights according to Articles 1721 et sequens of the Civil Code.

Article 1721 of the Civil Code: The lessee is due a guarantee for any defects or faults in the ARTICLE rented that prevent its use, and even if the lessor has no knowledge at the time of the lease. If these defects or faults result in a loss for the lessee, the lessor is responsible for compensating the lessee.

In conformance with Article 1721 of the Civil Code, My-ski is responsible for hidden defects in the ARTICLE(S) rented which make it (them) unfit for the intended use.

It is hereby specified that the ARTICLE(S) rented is (are) insured under conditions of normal use.

Guarantees are not applicable in case of normal wear of the ARTICLE(S) rented, incorrect use or poor maintenance.

In the event of a hidden defect, the RENTER benefits from an identical replacement of the defective ARTICLE, within the limit of available stocks.

If a replacement or repair is impossible, My-ski agrees to refund the rental price of the ARTICLE within 30 days on receipt of the ARTICLE returned by the RENTER to the address of the shop they selected at the time of the ORDER.

My-ski cannot be held responsible, under any circumstances, in the following cases:

• non-execution or poor execution of the contractual services that might be attributable to the RENTER;
• use that is non-conforming with the intended use of the ARTICLE(S) rented.

My-ski shall not be liable for any indirect damage that might occur as a result of these conditions, loss of operation, loss of profit, damages or costs.

The RENTER is solely responsible for the choice and renting of ARTICLE(S).

In case it is totally or partially impossible to use one or more ARTICLES rented, notably because of incompatibility of equipment or lack of experience, there can be no compensation, refund or questioning of My-ski'S responsibility, except in case of an established hidden defect.

Finally, My-ski cannot be held responsible or be considered to have failed to meet their obligations due to any delay or non-execution when the cause of the delay or non-execution is related to a force majeure as is defined by case law of the French Courts and Tribunals.

My-ski reserves the right to suspend, delay, modify or cancel the execution of the ORDER in case of events or circumstances of force majeure or an act of God or circumstances contractually similar to cases of force majeure or an act of God even if they might not fit the legal definition such as: fire, independent work stoppage against the will of the company or any of their suppliers or subcontractors, flooding, epidemic, war, requisitioning, strike, storm, tornado, earthquake, revolution, theft of some or all of the equipment, interruption or delay in transports, transport damage, lack of raw materials, tooling accident, lack of fuel or any other source of energy, as well as in case of any external circumstances or event, against the will of My-ski, that might occur subsequent to the finalisation of the agreement, preventing execution under normal conditions.

It is hereby specified that, under such conditions, the RENTER cannot claim any indemnity and cannot bring any actions for recourse against My-ski.

In case any of the above-mentioned events occurs, My-ski shall do their utmost to inform the RENTER as soon as possible.

As for any written claim by the RENTER, it should be transmitted to the following address:

La Compagnie Européenne des Loueurs de Skis : 424, Bureaux de la Colline - 92210 SAINT CLOUD - FRANCE for RENTERS residing in France and skiing in France.

La Compagnie Internationale des Loueurs de Skis : Chemin de la Prairie 5 A - 1007 LAUSANNE - SUISSE For RENTERS residing outside of France and skiing in France, RENTERS residing outside of France and skiing outside of France, and RENTERS residing in France but skiing outside of France

Any complaint from the RENTER sent by email must be sent to the following address: [email protected].

In accordance with the provisions of the Consumer Code, the customer has the right to use the mediation service CM2C:

• Website: https://cm2c.net/declarer-un-litige.php;
• E-mail: [email protected]
• Postal service: CM2C - 14 rue Saint Jean 75017 Paris

In conformance with the French Data Protection Act of 6 January 1978 as modified by the Law of 6 August 2004, the RENTER'S personal data are collected by My-ski for the needs of good management of ORDERS and INVOICES.

By placing an ORDER the RENTER authorises My-ski to use the personal data they provide us with for the management of ORDERS and INVOICES.

To this end, the RENTER is hereby informed that these data might, for the needs of this management, be transmitted to companies responsible for invoicing and other My-ski partners, if necessary.

My-ski agrees not to disclose their customer file to third parties.

The RENTER'S data are kept confidentially by My-ski in conformance with CNIL declaration number 1497449 v 0, for the needs of the AGREEMENT, its execution and in compliance with the above-mentioned Law.

With regards to this, the RENTER has the right to access, modify, rectify and delete personal information collected by My-ski concerning them, at any moment.

To exercise this right, the RENTER can either send an e-mail to [email protected], or send a letter to the following address:

CLS - SKI COMPANY - My-ski
Service Données Personnelles
424, Bureaux de la Colline
92210 SAINT CLOUD - FRANCE

It is hereby specified that the RENTER must be able to provide proof of their identity, either by scanning an identification card or by sending a photocopy of their identification card to My-ski.

Any AGREEMENT finalised with the RENTER that corresponds with an ORDER of a total of more than 120 Euros including tax is filed by My-ski for a period of ten (10) years in conformance with Article L. 134-2 of the Consumer Code.

To access our AGREEMENT, the RENTER can make a request either by e-mail to the following address: [email protected], or by letter to the following address:

La Compagnie Européenne des Loueurs de Skis : 424, Bureaux de la Colline - 92210 SAINT CLOUD - FRANCE for RENTERS residing in France and skiing in France.

La Compagnie Internationale des Loueurs de Skis : Chemin de la Prairie 5 A - 1007 LAUSANNE - SUISSE For RENTERS residing outside of France and skiing in France, RENTERS residing outside of France and skiing outside of France, and RENTERS residing in France but skiing outside of France

The fact that one of the PARTIES has not demanded the application of any clause whatsoever of the AGREEMENT, whether permanently or temporarily, cannot be in any way considered as waiving the said clause.

The AGREEMENT does not confer any exclusivity to the RENTER concerning the supply of services or the guarantee of quality.

If any of the stipulations of the AGREEMENT becomes null in relation to an applicable legal or regulatory provision and/or a legal decision with the authority of res judicata, it shall be considered to be not written but shall in no way affect the validity of the other clauses which shall remain fully applicable.

In this case, the PARTIES shall meet to decide on a new provision to replace the one declared null and void, considering that the new provision should, as much as possible, comply with the spirit and economic impact of the replaced provision on the PARTIES.

The agreement and any order placed on the website and processed by CELS under the conditions set by article 8 of the general conditions are subject exclusively to french law. in case of a lawsuit, only the french courts shall have competence.

The agreement and any order placed on the website and processed by cils under the conditions set by article 8 of the general conditions are subject exclusively to swiss law. in case of a lawsuit, only the swiss courts shall have competence.

Read the My-ski Privacy Policy

General conditions for rental 2024 / 2025